SPARTCON GROUPIT SUPPORT PORTAL
SUPPORT HOURSMonday–Friday · 08:00–17:00

Internal service desk

How can we help you today?

Submit a structured support request and the IT team will follow up through your company email.

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New request

Submit a support ticket

Required
01 Your details
Use your company email address.
02 Tell us about the issue
03 Describe the request
LOWMinor issue; work can continue normally.
MEDIUMWork is affected, but a workaround exists.
HIGHImportant work is significantly affected.
CRITICALMajor business operation or critical system unavailable.
Please select Critical only when the issue seriously affects critical business operations.
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By submitting this ticket, your request will be sent to Spartcon Group IT Support. Your work email will be used for the confirmation and for a direct reply.

Before you submit

Quick help

Try these basic checks, then submit a ticket if you still need assistance.

I forgot my password

Do not share your password in a ticket. Select Account / Password, name the affected system, and describe the access problem. IT Support will guide you through the approved reset process.

My Wi-Fi isn’t working

Check whether Wi-Fi is enabled, try moving closer to an access point, and check whether colleagues are affected. Include your location and connection type in the ticket.

My printer isn’t printing

Check that the printer has power and paper, confirm the correct printer is selected, and note any error message. Include the printer name and location.

Outlook isn’t working

Check your internet connection and whether Outlook Web works. Include the Microsoft 365 service affected and any exact error message.